Terms of Service

Effective Date: April 1, 2026  |  Last Updated: April 1, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Cafe Rio, operating the website riosscafe.digital (collectively referred to as "we," "us," "our," or "the Company"). By visiting, browsing, registering, placing an order, or using any feature of our website or services in any manner, you confirm that:

• You are at least eighteen (18) years of age, or if you are between the ages of thirteen (13) and seventeen (17), that you are using the website under the direct supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.
• You have the legal authority, right, and freedom to enter into these Terms as a binding agreement.
• You are not barred from receiving services under the laws of the United States or any other applicable jurisdiction.
• You will use the website and services in accordance with these Terms and all applicable federal, state, and local laws.

Your continued use of the website following the posting of any changes to these Terms constitutes your acceptance of those changes. We recommend that you review these Terms periodically to stay informed of any updates.

2. Description of Services

Cafe Rio is a food service establishment that offers a variety of culinary products, menu items, catering options, and related food and beverage services. Through our website at riosscafe.digital, we provide the following services:

2.1 Online Ordering

Users may browse our current menu offerings and place orders for pickup, delivery (where available), or dine-in reservations through our digital platform. Menu availability is subject to change at any time without prior notice based on seasonality, ingredient availability, or business decisions made at our sole discretion.

2.2 Catering Services

We offer catering services for private and corporate events, subject to availability and advance booking requirements. Catering orders are governed by additional catering-specific agreements and policies, which will be provided to you at the time of booking. In the event of any conflict between those specific agreements and these Terms, the catering-specific agreements shall prevail with respect to catering services.

2.3 Loyalty and Rewards Programs

From time to time, Cafe Rio may offer a loyalty, rewards, or promotional program accessible through our website or affiliated mobile applications. Participation in such programs is subject to separate terms and conditions, which will be made available to you upon enrollment. We reserve the right to modify, suspend, or discontinue any loyalty or rewards program at any time without liability.

2.4 Informational Content

Our website provides informational content related to our menu, ingredients, nutritional information, operating hours, location details, and company news. While we strive to ensure that all information is accurate and current, we make no warranties regarding the completeness or accuracy of such content.

2.5 Limitations on Service Availability

Our services are intended for use by customers located in the United States. We make no representation that the services are appropriate for use outside the United States. If you access our website from outside the United States, you do so at your own risk and are responsible for compliance with local laws.

3. User Obligations and Prohibited Activities

By using our website and services, you agree to conduct yourself in a lawful and respectful manner. You are solely responsible for all activities that occur under your account or in connection with your use of our website.

3.1 User Obligations

You agree to:

• Provide accurate, current, and complete information when creating an account, placing an order, or otherwise submitting data to us.
• Maintain the confidentiality of your account credentials and notify us immediately at [email protected] if you suspect unauthorized use of your account.
• Use the website and services solely for lawful, personal, and non-commercial purposes unless you have obtained our prior written consent for commercial use.
• Comply with all applicable federal, state, and local laws, including but not limited to the Federal Trade Commission Act (15 U.S.C. § 45 et seq.) and applicable state consumer protection statutes.
• Cooperate with any reasonable requests from us for information related to your use of the website or services.

3.2 Prohibited Activities

You expressly agree that you will NOT:

• Use the website for any unlawful purpose or in violation of any applicable federal, state, or local regulation or law.
• Engage in fraudulent activity, including but not limited to placing false or misleading orders, using fraudulent payment methods, or misrepresenting your identity.
• Attempt to gain unauthorized access to any portion of our website, server, database, or related systems through hacking, password mining, or any other illegitimate means.
• Transmit any viruses, malware, Trojan horses, or any other harmful or disruptive code through our website.
• Use automated tools, bots, spiders, scrapers, or other automated means to access, collect data from, or interact with our website without our express written permission.
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of our website or services without our prior written consent.
• Post, transmit, or distribute any content that is defamatory, obscene, harassing, abusive, threatening, invasive of privacy, or otherwise objectionable.
• Impersonate any person or entity, or falsely claim affiliation with any person, entity, or organization, including Cafe Rio.
• Interfere with or disrupt the integrity or performance of our website, services, or connected systems.
• Use our website to collect or harvest personal information about other users without their consent.
• Circumvent or attempt to circumvent any technological protection measures implemented by us.
• Engage in any activity that places an unreasonably large or disproportionate load on our infrastructure or systems.

Violation of any of the above prohibitions may result in immediate termination of your account and access to our services, and may expose you to civil or criminal liability under applicable law.

4. Intellectual Property Rights

All content, materials, features, and functionality available on the website riosscafe.digital, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the overall design, selection, and arrangement thereof ("Content"), are the exclusive property of Cafe Rio or its licensors and are protected under the intellectual property laws of the United States, including the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and other applicable intellectual property laws.

4.1 Limited License

We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use our website and its Content solely for your personal, non-commercial use in connection with the services we offer. This license does not include any right to:

• Modify or create derivative works based on the Content;
• Use the Content for any commercial purpose or for any public display (commercial or non-commercial);
• Reproduce, republish, upload, post, transmit, or distribute the Content in any form without our prior written consent;
• Remove any proprietary notices or labels on the Content.

4.2 Trademarks

The name "Cafe Rio," our logo, and all related marks, names, and slogans are trademarks or service marks of Cafe Rio. You may not use any of our trademarks without our prior written consent. Nothing in these Terms grants you any right or license to use our trademarks or trade dress.

4.3 User-Submitted Content

If you submit any content to us, including reviews, feedback, comments, photographs, or suggestions ("User Content"), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in any medium or format. You represent and warrant that you own or have the necessary rights to grant this license, and that your User Content does not infringe any third-party rights.

5. Payment Terms

Where payment is required through our website, the following terms apply:

5.1 Pricing

All prices displayed on our website are in United States Dollars (USD) and are subject to applicable sales tax, service fees, and delivery charges as required by law or disclosed at checkout. Prices are subject to change at any time without prior notice.

5.2 Payment Methods

We accept major credit cards, debit cards, and other payment methods as displayed at checkout. By providing your payment information, you represent and warrant that you are authorized to use the payment method provided and that the information you provide is accurate and complete.

5.3 Order Confirmation

Your receipt of an order confirmation via email does not constitute our acceptance of your order. We reserve the right to limit, cancel, or refuse service to any person at any time for any lawful reason, including but not limited to product availability or suspected fraud.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been prepared. If you experience an issue with your order, please contact us at [email protected] within twenty-four (24) hours of the incident, and we will review your request on a case-by-case basis. Refunds, where granted, will be processed to the original payment method within five (5) to ten (10) business days.

5.5 Taxes

You are responsible for all applicable federal, state, and local taxes associated with your purchase. We will collect sales tax as required by applicable law.

6. Disclaimers — Services Provided "As-Is"

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. CAFE RIO EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL FUNCTION WITHOUT INTERRUPTION, ERROR, OR DEFECT;
• WARRANTIES THAT ANY INFORMATION PROVIDED ON THE WEBSITE IS ACCURATE, COMPLETE, RELIABLE, OR CURRENT;
• WARRANTIES THAT THE WEBSITE IS FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

Nutritional and allergen information provided on our website is offered as a general guide only. Menu items may contain allergens that are not listed due to potential cross-contamination or changes in supplier formulations. Customers with severe food allergies or dietary restrictions are strongly encouraged to speak directly with our staff before placing an order. We cannot guarantee that any menu item is entirely free from any specific allergen.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING THE LAWS OF THE UNITED STATES AND APPLICABLE STATE LAW, IN NO EVENT SHALL CAFE RIO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, data, goodwill, or business opportunities;
• Business interruption;
• Cost of substitute goods or services;
• Personal injury or property damage arising from the use of our services;
• Any unauthorized access to or use of our servers or personal information stored therein;
• Any bugs, viruses, or other harmful code transmitted through our website by any third party.

IN ANY CASE, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO CAFE RIO IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you to the extent prohibited by law. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

8. Indemnification

You agree to defend, indemnify, and hold harmless Cafe Rio, its affiliates, licensors, service providers, employees, agents, officers, directors, and successors (collectively, "Indemnified Parties") from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your access to or use of our website or services;
• Your breach of any provision of these Terms;
• Your violation of any applicable federal, state, or local law, regulation, or ordinance;
• Your violation of any third-party right, including without limitation any intellectual property right, privacy right, or proprietary right;
• Any claim that your User Content caused damage to a third party;
• Any fraudulent, negligent, or willful misconduct by you.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. You agree not to settle any such matter without our prior written consent.

9. Governing Law and Jurisdiction

These Terms of Service shall be governed by, construed, and enforced in accordance with the laws of the United States of America and the applicable laws of the state in which Cafe Rio is registered and principally operating, without giving effect to any choice-of-law or conflict-of-law provisions that would cause the laws of any other jurisdiction to apply.

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of our website and services shall be brought exclusively in the federal or state courts of competent jurisdiction located within the United States, and you hereby irrevocably consent to personal jurisdiction and venue in such courts. You waive any objection to the laying of venue of any such proceeding in the applicable courts.

To the extent applicable, these Terms are subject to and incorporate the requirements of:

• The Federal Trade Commission Act (15 U.S.C. § 45 et seq.) regarding unfair or deceptive acts or practices in commerce;
• The California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA) as applicable to California residents;
• The Computer Fraud and Abuse Act (18 U.S.C. § 1030);
• The Electronic Communications Privacy Act (18 U.S.C. §§ 2510–2523);
• The Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq.;
• All other applicable federal and state consumer protection laws.

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof ("Dispute") informally by contacting us at [email protected]. Both parties agree to negotiate in good faith to resolve any Dispute for a period of not less than thirty (30) calendar days from the date of the initial notice of the Dispute.

10.2 Binding Arbitration

If a Dispute cannot be resolved through informal negotiation within thirty (30) days, both parties agree that the Dispute shall be submitted to and resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules then in effect, or by another mutually agreed-upon arbitration body. The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

10.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND CAFE RIO AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

10.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights, trade secrets, or confidential information.

11. Term and Termination

These Terms are effective as of the date you first access or use our website and shall remain in full force and effect until terminated in accordance with the provisions of this section.

11.1 Termination by You

You may terminate your relationship with us by ceasing to use our website and, where applicable, by closing your account. Closure of your account does not relieve you of any obligations incurred prior to termination.

11.2 Termination by Us

We reserve the right to terminate, suspend, or restrict your access to all or any part of our website and services at any time, without prior notice or liability, for any reason, including but not limited to:

• Breach or suspected breach of any provision of these Terms;
• Conduct that we determine, in our sole discretion, is harmful to the interests of other users, third parties, or us;
• Any fraudulent, illegal, or abusive activity;
• Requests from law enforcement or other government agencies;
• Technical or security issues;
• Extended periods of inactivity.

11.3 Effect of Termination

Upon termination, your right to use our website and services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, disclaimers, limitation of liability, indemnification, and dispute resolution.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify, amend, or replace any part of these Terms at any time. Any changes will become effective immediately upon posting to our website at riosscafe.digital, unless we specify a different effective date. The "Last Updated" date at the top of this page will reflect the date of the most recent revision.

We will make reasonable efforts to notify you of material changes, which may include:

• Posting a prominent notice on our website;
• Sending an email notification to the address associated with your account;
• Displaying a banner or pop-up notification during your next visit to our website.

Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue your use of the website and services. We encourage you to review these Terms regularly to stay informed of any updates.

13. Third-Party Links and Services

Our website may contain links to third-party websites, services, applications, or content that are not owned or controlled by Cafe Rio. We provide such links solely for your convenience and do not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Cafe Rio shall not be liable for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such third-party content, goods, or services.

When you leave our website, we encourage you to read the privacy policies and terms of service of every third-party website you visit. Any transactions or interactions you have with third-party websites are solely between you and those third parties.

14. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, disclose, and protect your personal information in accordance with applicable law, including the California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA) for California residents and other applicable U.S. privacy laws. By using our website and services, you consent to the collection and use of your information as described in our Privacy Policy.

15. Force Majeure

Cafe Rio shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions or restrictions, civil unrest, war, terrorism, labor disputes, power outages, internet disruptions, or failures of third-party service providers. In such events, our obligations shall be suspended for the duration of the force majeure event, and we shall not be liable for any resulting loss or damage.

16. Electronic Communications

By using our website or communicating with us via email or other electronic means, you consent to receive communications from us electronically. We may communicate with you by email or by posting notices on our website. You agree that all agreements, notices, disclosures, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing, to the fullest extent permitted by applicable law, including the Electronic Signatures in Global and National Commerce Act (E-SIGN Act), 15 U.S.C. § 7001 et seq.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or additional terms and conditions published by us on the website, constitute the entire agreement between you and Cafe Rio concerning your use of the website and services, and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether oral or written, between you and Cafe Rio with respect to such subject matter.

18. Waiver

No waiver by Cafe Rio of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition, or a waiver of any other term or condition. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Cafe Rio to be legally effective.

19. Severability

If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, unenforceable, or in conflict with any applicable law, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of any other provision of these Terms, which shall remain in full force and effect. The remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

20. Assignment

You may not assign, transfer, delegate, or sublicense any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment or transfer in violation of this provision shall be null and void. Cafe Rio may freely assign or transfer these Terms, in whole or in part, without restriction or consent, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. These Terms will be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

21. No Third-Party Beneficiaries

These Terms are for the sole and exclusive benefit of the parties hereto (you and Cafe Rio) and their respective permitted successors and assigns. Nothing in these Terms, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of these Terms.

22. Headings

The section headings used in these Terms are for convenience of reference only and shall not affect the interpretation or construction of any provision of these Terms.

23. Contact Information

If you have any questions, concerns, complaints, or requests relating to these Terms of Service, your use of our website, or our services in general, please contact us using the information below. We are committed to addressing your inquiries in a timely and professional manner.